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Online travel agency eBeach has delved into its customer service archives and identified the most unusual - and funniest - requests from Swedish travellers, according to a press release. It can't be easy being in customer service, I think ... What would you say if you were asked these questions?
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Share1o crazy questions to customer service
- Before I book, I want you to promise me that it will be sunny and warm during the dates I will be travelling.
- Is the coffee in the hotel good? Actually, coffee is very important.
- I have booked a room in an aparthotel. Could you confirm that there is a bread knife available in the kitchenette? It is extremely frustrating to have to cut bread with an ordinary knife.
- I have booked a trip with my family and my in-laws. My family and I will be staying in one room and the in-laws in another. Is it possible to have the rooms as far apart as possible?
- I booked a trip with you a few minutes ago, but I forgot to book one of my children. What should I do?
- We are three people who have booked a trip with you and we have chosen two double rooms. Does this mean that one of us staying alone in one double room has to share a bed with a stranger?
- The flight to Mallorca departs at 15:15 and arrives at 20:05 and the flight home departs at 12:25 and arrives at Arlanda at 15:25. According to my calculation, it takes almost five hours to travel there and only three hours to return, how is this possible!
- When we booked our shuttle bus, it said the journey from the airport to the hotel is estimated to take 20 minutes. The journey only took 10 minutes, so we have paid for 10 minutes that we did not use. Can I get a refund of half the cost?
- My taxi hasn't arrived yet and I'm worried about missing my flight. My flight ticket says "all taxes included", so when will my taxi arrive?
- I was going to go on holiday with you next week but I can no longer go as I am currently in prison. Can I postpone my holiday for a few months?
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Steve says:
Priceless! Nice to start the morning with a few laughs.
29 September 2016 - 6:44
Lennart says:
Fun!:(:(:)!
It is not easy to deal with these issues.
29 September 2016 - 7:09
Eva - People in the Street says:
Hahaha! Fun start to the day ??
29 September 2016 - 7:22
åsa i åsele says:
Read this somewhere else yesterday and yes, it's funny 😀 unbelievable 😉.
29 September 2016 - 7:36
Anki says:
Haha... lovely start to this day!
29 September 2016 - 7:37
Britt-Marie says:
It sounds like some customers should stay home... How do you deal with such questions??? Nice morning paper!
29 September 2016 - 7:40
Britt-Marie says:
Wow! Morning reading is what it's all about.....
29 September 2016 - 7:40
Dawan says:
Hahaha
No question is a stupid question, my teacher used to say in middle school!
29 September 2016 - 7:54
Anna, New York – My Bite of the Big Apple says:
Thank you for this morning's laughter! The 7th and 8th, that is ... 😉 ...
Then I just have to share my experiences as a hotel receptionist: http://miss80tal.blogspot.se/2011/10/sommarjobb-pa-hotell-1985.html
29 September 2016 - 7:54
Ämma says:
Hahaha, perfect!
And so, number five. I may have half forgotten to book a child once. But still.....
29 September 2016 - 8:23
admin says:
Britt-Marie, haha, some people might be better off staying home 😉.
Dawan, haha, that sounds good, but I don't know... sometimes it might be good to think a bit first 😉.
Anna, thanks for the link! Great fun to read your post! It must be special to work in a service profession... 😉.
Ämma, so haha, I don't know what it's like when you have several children, but it sounds like you've had a "pretty" stressful day if you forget one of them... 😉.
29 September 2016 - 8:26
Kate says:
Ha ha ha.... These gilded this rainy morning.
Thursday hug from Kate
29 September 2016 - 8:44
Ann-Sofie says:
Absolutely marvellous!
29 September 2016 - 8:58
Jenn - forever abroad says:
Hahaha so I'm dying. "All taxes".... And the bread knife and the double room <3 Oh my god, it is not easy when you are not so used to travelling 😉 Funniest today, completely agree with Kate!
29 September 2016 - 9:13
Ditte says:
Thanks for a good laugh! But I know there is some "truth" in it all. I remember from my time in the industry, which is a long time ago.
29 September 2016 - 9:52
Discovering The Planet says:
Priceless 🙂
29 September 2016 - 10:25
Anita Malta says:
Here it is impossible not to smile very big 😀 Gosh, is this really true !!! One question is just worse than the other. 8 and 9 are really striking.
We are called Passport Travel Ltd and guess if there are many people who have called and asked if we can arrange passports 😕 Have also received a lot of slightly odd requests and comments but nothing like this 🙂
29 September 2016 - 10:38
Emma, Sol som sol? says:
Here is a former telephonist! And that thing about there being no stupid questions ... ? Seriously?!?!?! This was a classic:
- Welcome to the ...
- Hello, I would like to talk to Per.
- He's on the phone right now, do you want to wait?
- How long should he talk then?
Well, how do you answer that in a polite way? Once when the question came up, I could no longer remain silent, it was someone I had spoken to several times before:
- Erm .... for three minutes and 46 seconds, I replied.
There was complete silence on the phone. Then the person realised that how on earth am I supposed to know how long someone is going to talk on the phone?!
So I maintain that there are indeed stupid questions!
29 September 2016 - 13:31
Annika says:
FUN reading!!!
Numbers 1, 5, 6 and 8 are the best. How difficult it would be to keep the colour (and not say something stupid) if you were asked those questions.
Patience is what counts for those who work on this, haha!!!
THANK YOU for this morning's laughter!
29 September 2016 - 15:17
Geddfish says:
Sigh and groan 😀 I know, I have also worked in Customer Service.
The laughing fit of the day 😀
Then, as a customer service agent, you shouldn't say "can you just wait two seconds" - because that's impossible, haha.
29 September 2016 - 15:49
admin says:
Jenn, haha no it might not be so easy when you're not used to travelling. But if you want to be absolutely sure to always have access to a good bread knife - then it is perhaps safest to stay at home 😉.
Ditte, yes, there seems to be truth in that! 😉
Anita Malta, haha, you might want to get into the "passport business" as well... 😉 .
Emma sun as sun, haha, that was a good answer anyway! Not even customer service staff can predict the future 😉.
Annika, patience is probably a necessary quality!
Geddfish, haha, then you know how it is! Guess it took a lot of patience sometimes 😉.
29 September 2016 - 16:01
Ama de casa says:
Hahaha! Wonderful! I sometimes (quite often...) hear that the tongue is faster than the brain, but these guys must have had time to think before contacting customer service... Or not 😀.
29 September 2016 - 16:03
Anja says:
Happy Friday already?
29 September 2016 - 16:07
Helena says:
Haha, so funny! I read the same list on Vagabond last week, but equally funny questions today 🙂
29 September 2016 - 17:01
Marina says:
Haha - sometimes there are absolutely priceless comments! (By the way, doesn't everyone know that it's uphill to Mallorca?)
29 September 2016 - 17:03
Husisblogg says:
? Imagine how much fun you can be told if you sit and sell these trips. 8 was, according to my humour, clearly the best.
Have a nice trip and stay in Malta!
29 September 2016 - 17:19
Veiken says:
Gosh - there are people for everything! How lucky I was not working in a customer service department in a travel agency! 🙂
PS. I print a little here and a little there and hope it will be good on my new theme! 😉
29 September 2016 - 17:23
Lena - gott för själen says:
Hahah, it must be hard to know if people are making fun of you, I imagine.
Hug Lena
29 September 2016 - 19:28
BP says:
Today's loudest laughter here in Täby should be heard all the way to Pampas Marina, I can say. 1, 9 and 10 are unbeatable. It can not be easy to work at a Customer Service, especially when you are so badly forced to absolutely not asgarva in the customer's ear; -)
29 September 2016 - 20:14
Matts Torebring says:
We get almost the same kind of questions every day in our online business. Or as the caretaker in Gothenburg said: "When I come to work on a Monday morning, there is a post-it on my door, and it says". "My toilet is broken, mvh Anna." Fastighetsskötatren has 400 apartments.
One of our customers wrote that she wanted the delivery to ÖTD. After a while I realised that she meant Östersund.
29 September 2016 - 21:01
Frankie & Co says:
Great laughs!!!
I have worked at a customer service centre in another industry and even there I had to laugh - we are good people anyway?
29 September 2016 - 21:17
Marias Memoarer says:
1, 4, 7 and 10 😀 Particularly unfortunate with the 10th perhaps, unfortunate to end up in prison right then... 😉.
30 September 2016 - 21:57
Shamrock says:
haha - I like 5
01 October 2016 - 9:54