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Motorists don't compensate our campervan faults

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Hello in the winter darkness! It's Peter in the motorhome and now it's thumbs down time. After very many conversations with the insurance company Motormännen, specialists, inspectors and workshops, there will be no compensation for the damage that happened to the motorhome a year ago on the way to Kristinehamn. 90 % of all motorhomes are built on Fiat chassis and think about which insurance company you have. It could be you next time and it will be costly! Keep up!

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Short circuit

Over a year ago the car stopped working on the way to Kristinehamn and it became a tow truck. Several have followed my story but for those who have not done so, the posts are here. Youtube: Broken motorhome in the workshop, blog: Towing a motorhome.

Motorists

Motormännen feels good in the mouth and is a good fit for motorhome insurance, I think. Everything is always good as long as nothing happens, right? Now it happened to us! The windscreen wiper motor product has been written off as a basis for compensation with Motormännen. With the damage that has occurred over several years, the windscreen wiper motor on the Fiat chassis has cost them a lot of money. What do they do? They remove the service and save money. Done! Perfect! Money saved!

It is our money

The problem

I asked why they have done this? The answer was that in service traffic there are many Fiat light trucks, and when employees neglect not to switch off the lights, or forget a small lamp, the battery is discharged. When you then need to jump start the car, you can't find a ground because all the metal is painted, but what is shining unpainted is the windscreen wiper motor, and then you put the ground there.

There is a rubber bushing between the windscreen wiper motor and the whole chassis, which gets corroded every time you jump start the car and eventually causes a short circuit. This is a simple explanation but it goes something like this. This is not wear and tear that could have been predicted or prevented. Of course, a car can break down and we accept that, but if it is due to a fault that someone else says occurred via jump starting, which we have not done, how should we deal with the damage?

Hitta jord i bil
Here, soil is apparently placed at the starting point

Where did I come in?

I asked them what motorhome owners have to do with it? In 9 years I have never taken a jump start, and if I were to do so, I have two habitation batteries in the motorhome and my cables do not reach the windscreen wiper motor. We motorhome owners don't have that problem but we end up with the same product that they have removed.

Vad har jag gjort?
What have I done wrong?

Compensation

In my comprehensive insurance, I was able to recover the towing and train journeys to and from Kristinehamn. Yippee! Big win! THANK YOU! The cost of the repair was SEK 16,000 and that's not even new stuff because it would have been more expensive.

Several things happened to the motorhome in the meantime and I had it checked at Fiat Ducato in Stockholm (2500 SEK) because the sensor in the living room did not show that the starter battery was not charging. I bought a new one (2000 SEK) but it did not help. A lot of things happened that affected everything when the car stopped and the fog lights still do not work, and there are no fuses that are broken. But how many times should you return the car without replacement?

Mätaren visar fel
The meter shows errors but not before

What if?

I asked and pushed the envelope a bit and if the car had burned up... Could you have said "it started in the windscreen wiper motor so we won't replace the motorhome"? NO, of course not, they reply. My next question was why they didn't replace my windscreen wiper motor which I also had to pay for? What is related and what is not? They can't answer these questions because Motormännen simply won't pay.

Brinnande bil
What do I know if they had replaced this? Not our motorhome in the picture.

Kontentan

I have talked and argued with so many people, but I am powerless and sometimes wonder why I have comprehensive insurance. I have insurance for what I can't influence myself and what I know nothing about, but it doesn't apply? I have Motormännen today when the car is cancelled, but I will investigate the market this spring because Motormännen should not get more money from me.

Motormännen, nej tack!
They can only get a thumbs down in this case.

Have you had a good or bad experience with insurance companies?

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